- Defining the goals of a company or business unit (strategic planning)
- Attaching KPI's and metrics that will be used to measure those goals (benchmarking)
- Gathering the relevant data for those KPI's and metrics (benchmarking)
- Consolidating and reporting on that data (financial reporting)
- Comparing and contrasting the actual performance vs. performance goals (the budgeting process)
- Making operational and strategic decisions in light of that information (The Balanced Scorecard)
Software tool categories commonly used for business performance management include:
- OLAP (online analytical processing) - enable users to interactively analyze multidimensional data from multiple perspectives
- Scorecarding, dashboarding and data visualization - a user interface that is designed to be easy to read, providing the user with a visual representation of KPI's and metrics
- Data warehouses - is a database used to house, report and analyze company data
- Data mining - is the process of discovering new patterns from large data sets
- Decision support systems - information system that supports business or organizational decision-making activities
There are a plentora of vendors in the Corporate Performance Management space. The following is a list of the major players in the industry:
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